Managing tickets

Managing tickets

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Every ticket that is attached to a completed WooCommerce order will appear in the ‘Tickets’ admin menu.

To resend a ticket

  1. Open the ticket and specify the email address that the ticket should be resent to in the resend option box
  2. Click the resend button

Tickets statuses

Tickets will have one of the following ticket statuses:

  • “Not checked in”
  • “Checked in”
  • “Canceled”

You can check someone in by changing their status in the Ticket Status box to “Checked in”. The “Canceled” status can also be used to mark tickets that are no longer valid.

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